corona (covid-19) information

All you need to know for a safe visit

coronavirus (covid-19) customer information

Free cancellation

No prepayment

Private tours

Safety measurements

First of all, we hope you and your loved ones are in good health. As the world begins to open up again, we look forward to having you travel with us again. We think the wide desert landscape is the perfect place to start travelling again, out in the open, breathing fresh air.

 

The safety and wellbeing of our travelers and staff are our main priority. Due to the ongoing impact of Coronavirus (COVID-19), we’ve made some changes to be sure our work will be done in a safe and responsible way. How we perform our work is in line with the recommendations from the Jordanian Government and the World Health Organization.

 

We understand that sometimes plans change. That’s why, when you book with us you have the flexibility to change or cancel your travel plans. Your booking can be paid for upon arrival. We don’t ask for a prepayment or deposit. Cancelling or changing your booking is free and you can re-book when it suits you.


Before travelling, we recommend you check your government’s travel advisory and the official website of the Jordanian Government for the most up to date information about destinations and permitted travel from each country.

 

Please contact us if you have any questions or concerns about your travel to Wadi Rum.

Stay safe - 'abaq amanaa - Tenere al sicuro - Garder en sécurité - Mantener a salvo - सुरक्षित रहें - Blijf veilig

Corona FAQ*

Is there still Corona in Jordan?


As a result of the total lockdown and strict regulations of the Jordanian Government, the impact of the Coronavirus (COVID-19) in Jordan has been limited. For the most up to date information about the Coronavirus (COVID-19) please visit the official website of the Jordanian Government.




What are the Corona rules in Jordan?


For the most up to date information about the Coronavirus (COVID-19) please visit the official website of the Jordanian Government. Generally speaking, everyone must respect the social distancing rules, by keeping 1.5 meters away from other when outside the home. Gloves and a mask is mandatory when entering public places such as government buildings, shops, companies and health centers. If you don’t follow the rules, you risk a fine.




What are you doing to increase the hygiene and safety of your trips?


Our policy is in line with recommendations from Jordanian Government and the World Health Organization. We are also putting additional measures in place, in line with government health advice and with global health authorities, to ensure that we maintain a clean and hygienic environment. Our focus includes:

  • Hand hygiene
  • Respiratory hygiene
  • Sanitation
  • Pay the exact amount
  • On-trip physical distancing (one tour group per time in the back of the jeep, tour guide in front of the jeep)
  • Pre-trip and on-trip health screenings and monitoring




Will you require screening or COVID-19 testing before travel?


When confirming your booking and at the meeting point you will be asked to report any Coronavirus (COVID-19) symptoms as well as any close contact with someone who has suspected or confirmed the Coronavirus (COVID-19). If you are displaying any symptoms or have any health concerns at this time, we will assist you to seek medical advice and you will not be permitted to join the trip. We ask all travelers continue to monitor their health throughout their travels.




Can I get a refund if I am unwell before my trip and unable to travel?


If you are unwell prior to travelling, please stay at home and contact us to make alternative arrangements. We don’t ask for a prepayment or deposit, so cancelling or changing your booking is free. If you booked with a discount, you can re-book for the same price when it suits you.




What if there is a suspected or confirmed case of COVID-19 on my trip?


If you or someone else on your trip has symptoms of COVID-19 while travelling with us, we will assist you to get medical care. We will follow the advice of local health authorities on whether a COVID-19 test is required, whether there is a need to self-isolate or quarantine or whether there is a risk to other travelers in the group. Should COVID-19 be confirmed, full health and safety protocols will be enacted, including informing local health authorities, informing the group of the potential exposure, and sanitation protocols such as deep cleaning and disinfecting accommodation and transport. Please note that while we will assist to ensure that you get all the help and support you require, all expenses for testing, treatment or self-isolation will need to be covered by you.




If I get COVID-19 on my trip will I get my money back?


If you are unable to continue travelling with us due to a suspected or confirmed case of COVID-19 we won’t charge you for the unused tour of unused days of your trip.




Will I have to wear a mask when travelling? Will you provide masks?


We will follow the advice of the Jordanian Government and the World Health Organization regarding wearing masks. The current advice is that if you are healthy, you don’t need to wear a mask. Please be aware that the advice might change. Check the airline and Jordanian Government advice on whether wearing a mask is required, as you will need to source your own from home if it is a requirement. We don’t provide masks for travelers.




Will you put limits on the number of travelers in a vehicle to adhere to social distancing?


Our tours are normally based on sharing the jeep with other travelers. We will only ask you to share a jeep if we can assure you this is in line with the recommendations of the Jordanian Government and the World Health Organization. If possible, we will use a separate jeep for each tour group. Additional costs for a private tour may apply, we will communicate this with you in advance. Our focus includes:

  • Respiratory hygiene
  • Hygiene protocols of the transport provider
  • Group size
  • Level of active community transmission in the destination
  • On-trip physical distancing (one tour group per time in the back of the jeep, tour guide in front of the jeep)




Will there be changes made to the itinerary and inclusions of my trip due to COVID-19 related travel restrictions?


As for now, there’s no need to make changes to the activities or tour sites. We will keep you updated before arrival when changes may apply. Before travelling, we recommend you check the official website of the Jordanian Government for the most up to date information about the main sites.





* This information was last updates October 19, 2020. As the situation regarding corona changes rapidly, our information may be out of date. We try our best to keep our information accurate and up to date. For the most up to date information about the Coronavirus (COVID-19) please visit the official website of the Jordanian Government.

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+ 962 7 7649 9092

Wadi Rum Road

Rum Village, Jordan

29°34′39.21″N 35°25′11.15″E

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